Refund policy

At MDA Supply, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process as easy as possible. Please review the following guidelines regarding returns:
1. Eligibility: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
2. Time Frame/Return window: You may initiate a return within 30 days of receiving your order.
3. Return Process: To start a return, please contact our customer service team at email: mda@mda.supply or phone number: +1 (855) 563-2872 to request a Return Authorization (RA) number.
4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
5. Refunds: Refunds will be processed within three days of receipt and inspection, and will be issued in the original form of payment.
6. Non-Returnable Items: Certain items, such as refurbished items, are not eligible for returns.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
8. Exchanges: We currently do not offer exchanges. If you need a different item, you may return the original item and place a new order.
MDA Supply reserves the right to refuse returns that do not meet the above conditions. We aim to process returns efficiently and provide excellent customer service throughout the process.
If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact our customer service team.
Thank you for shopping with us!
Sincerely,

MDA Supply